Privacy Policy

We collect information that you provide to us directly — such as your name, email address, date of birth, government identification, and proof of address — when you open and verify your account.

We also collect technical information automatically, including device details, IP address, browser type, and platform usage, to help us secure and improve the service.

We use your information to verify your identity, operate your trading account, process deposits and withdrawals, deliver customer support, prevent fraud, and meet our regulatory obligations.

With your consent we may also use your contact details to send platform updates, product news, and educational content. You can opt out at any time.

We protect personal data using encryption in transit and at rest, access controls based on least privilege, continuous monitoring, and regular security reviews.

You play a vital role too: choose a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone — including individuals claiming to represent WavexOne.

To comply with anti-money-laundering and counter-terrorism-financing regulations we collect and verify identification documents during onboarding. This may include ID, passport, proof of address, and selfie verification.

KYC information is processed by trusted verification partners and stored securely with strict access controls.

We use cookies and similar technologies to keep you signed in, enhance security, and understand how the platform is used. You can review and adjust your preferences at any time.

For full details please read our Cookie Policy.

We share data with carefully selected third parties only when necessary to deliver the platform — for example payment processors, verification providers, market data vendors, and infrastructure services.

These partners are bound by contractual obligations to handle data securely and use it only for the agreed purpose.

Your data is stored in secured environments with strict access controls. We apply encryption, network segmentation, regular vulnerability testing, and continuous monitoring to protect against unauthorized access.

Backups are encrypted and access to production systems is limited to a small number of authorized personnel on a strict need-to-know basis.

As a global service we may transfer your data across borders to deliver the platform. Whenever data is transferred internationally we use appropriate safeguards — such as standard contractual clauses — to ensure it remains protected.

Where required, we obtain your explicit consent before processing data outside your home jurisdiction.

Under applicable data-protection laws — including the GDPR — you have the right to access, correct, delete, restrict, or port your personal data, and to object to certain types of processing.

To exercise any of these rights please contact our support team. We will respond within the timeframes required by law.

We retain personal data only for as long as necessary to provide the service, meet legal and regulatory obligations, resolve disputes, and enforce our agreements.

When data is no longer needed, it is securely deleted or anonymized in accordance with our retention policy.

We may update this Privacy Policy from time to time to reflect changes in technology, regulation, or our services. Material updates will be highlighted on this page and, where appropriate, communicated to you directly.

The “Last updated” date at the top of this page indicates the most recent revision.

If you have questions about this Privacy Policy or wish to exercise any of your data-protection rights, please contact our support team using the details below.